Refund policy

Got it! Here’s a more specific version tailored for selling coral, with a focus on DOA (Dead on Arrival) returns, delivery issues, and photo proof:

Coral Return & Refund Policy

DOA (Dead on Arrival) Return Policy

We understand that receiving your coral in perfect condition is important. Our return policy for Dead on Arrival (DOA) items is as follows:

  • You must contact us within 2 hours of confirmed delivery if you believe your coral is DOA.

  • To be eligible for a return, the coral must be in the same condition you received it, and you must provide photo proof of the damage or issue.

  • If your claim is approved, you will need to return the coral to us at your expense.

We will not accept returns for missed delivery attempts or issues caused by carrier delays. Please ensure someone is available to receive the delivery.

To initiate a return, please contact us at whatthefragcorals@gmail.com with your order number, photos of the coral, and a description of the issue. We will provide you with return instructions and a shipping label once the return is authorized.

Return Conditions

  • DOA Returns: Returns will only be accepted for coral that is determined to be DOA within 2 hours of confirmed delivery. This includes signs of stress, damage, or improper packing.

  • Photo Proof: You must provide clear, detailed photos of the coral and any issues it may have upon arrival.

  • Return Process: Once approved, you will need to ship the coral back to us within 7 days of receiving return instructions. The coral must be in its original packaging and protected during return shipping.

Exchanges

The quickest way to get a replacement or another coral is to return the item as a DOA, and once the return is processed, you can place a new order for the coral you desire.

Refunds

If your DOA return is accepted, we will process a refund to your original payment method once the coral is inspected. Please allow up to 10 business days for the refund to appear in your account, as it may take some time for your bank to process the refund.

Important Notes

  • No Responsibility for Missed Delivery Attempts: We are not responsible for missed delivery attempts or delays caused by the carrier. Please track your order and ensure someone is available to receive the package.

  • Return Shipping Costs: You will be responsible for the cost of return shipping, unless the item is proven to be damaged or defective upon arrival.

If you have any questions or concerns regarding a return, please reach out to us at iiofik@ecodrivellc.com. We’re here to help!

This policy clarifies the timeframe and conditions specific to coral, emphasizing the importance of photo evidence and the return shipping process. Let me know if you need any tweaks!